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Usein kysyttyjä kysymyksiä- FAQ

 

 

Yleisiä kysymyksiä

Can I do a step back in the webshop?
-No, your browser could give an error if you do this. If you get the error please close your browser and make a new order. We are sorry for the inconvenience.

Who is Royal Christmas?
- Royal Christmas is the brand name of Veldpape Interieurbeplanting since 1936. The company has three divisions: Christmas, art and flowers.

At which times can we contact Muovikuusi.nl?
- please look at Customer Service.

For who is this website?
- We sell directly towards consumers and retailers.

If I need more information, is that possible?
- Please contact our sales or customer service department by email or direct by phone.

Is there a warranty on all your products?
- Yes, every product has 2 years of warranty and After Sales Service.

Can I get a broken LED lamp in the LEDtree easily replaced?
- No, a broken LED lamp can not be replaced!

If 1 LED light is broken than all the lights go out?
- No, then the rest of the lights keep shining . Only if a bulb is removed, the connection is broken and the whole cable goes out.

Do the Christmas articles meet the demands for fire prevention?
- Yes all our Christmas articles meet the required demands; flame retardant according to European standards (NEN-EN,DIN,). On request you will receive a certificate by e-mail with your order.

Is it possible to buy the Christmas articles in the store?
- Yes there are several stores who cooperate with our website.

Mitä kuuluu pituus puu?
- Pituus puu on siemen, puu ja alkuun.

Is it possible to be delivered to a different address than the invoice?
- Yes you can. This must be clearly indicated by means the delivery address well to fill in comments. Or if you do the order online, different delivery address to select.We do not deliver to a PO box or to the pack station

What is hinged construction and hook-on construction?
- With artificial Christmas trees these are the the two possible construction methods. With the hinged construction the branches are connected to the steel pole. And, as the worlds tells, with the hook-on construction you have to hook on the branches to the pole.

What is covered by the length of the tree?
The length of the tree is including the foot
Example:

lengtekunstkerstboom

Does the Christmas articles meet the prescribed fire safety requirements?
- Yes our Christmas articles meet the European and Dutch applicable fire safety requirements. NEN EN71-2, NEN EN60-65, NEN EN60-66, NEN B1.
Upon request you can receive a certificate by email for your order. All our lighting also meets all requirements.
NEN-EN 71-2 - Flame Retardant

Example hook-on construction:
Insteekconstructie

Example hinged construction:

Scharnierconstructie

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Order

How do I order the Christmas articles?
- All the articles can be ordered online, payment by credit card or direct transfer.

What is the minimum order amount?
- The minimum order amount for the whole order is € 49,-.

Are all artificial christmas trees packed in a strong box?
- Yes, all christmas trees are packed in one or more boxes.

Do I get an order confirmation?
- All the online orders are automatically replied with the online confirmation. Important is that you write down your correct email address.

At the payment page at Beneficiary I see: "Group Veldpape via Tunz.com NV/SA", is this correct?
- Yes, this is correct. Tunz.com is part of Ingenico payment services. They process all online payments for us.

Do I get an invoice?
- Yes, the printed order it is also the commercial invoice including VAT.

- Is it possible to get any discount?
This depends on the amount and articles that will be ordered.

Who will deliver the Christmas articles?
- The Christmas articles will be delivered by DPD or DHL.

What if I am not home when my order arrives; what happens with the articles?
- DHL and DPD leave a message that they have been at your door and they will come back the next day for delivery. They always leave a note with a phone number to call; in case you will not be there you can pick up your articles at the local depot.

Is it possible to order from abroad?
- No problem, we shipped even trees to Chili, Dubai, Curacao, etc. the transport costs will differ and of course it will take longer to deliver.

Money affairs

Is it safe to pay online on your website?
- Yes, our website has a safe payment service provider who handles all the transactions. For details: www.ogone.nl

Which payment methods can be used?

      • Giropay
      • Paypal
      • Mastercard, Visa en American express
      • Direct transfer

Which credit card can be used? And is it safe?
- All mayor credit cards like VISA, American Express and MasterCard. We have an secured website and all the payments are arranged through our payment service provider www.ogone.nl so safety is guaranteed.

Your information will be send by SSL; Secure Socket Layer – Protocol. The information is send by a secure line between the browser and internet server. All the information is decrypted. Royal Christmas guarantees the safety of payments.

Is it possible to receive an invoice?
- Yes, you can print it from your order oversight which is also your invoice, this will also be automatically send to your email address (so please enter your correct email address).

Is it correct that there is a visibility period of 14 days? And products should be returned unused.
- Yes this is correct, at the moment of the order.

How will the return of Christmas goods work?
- You tell us that you want the package to be picked up and we plan this together with you. Or you can return the package for your own account.

Advice baubles and lighting:

Baubles and lighting advice
- Ultrakevyet lentokoneet 100 lamput Tiny lamput, mikro nimellisarvo Siten perinteinen valaistuksella on jalka jo markkinoilla vain sisäkäyttöön.
- Cluster valvonta useita erityyppisiä lamppuja, kuten 1152 lamppu johto monia mikro-valot-jossa monia ihania valonjako merkkivalo yhdessä sisä- ja ulkokäyttöön.
- 100 Liitin Lamput yhdistettävissä LED-valaistus on ensimmäinen energiatehokas, HAS lämmin valaistus ulkonäkö ja viisi x 100 valaisimet voidaan liittää. Sisä- ja ulkokäyttöön.
- LED-valaistus-joka käyttää tehokas LED-valot SIJAAN aes sipulit Onko sisä- ja ulkokäyttöön.
- Curtain vuonna 1776 on johtanut valaistus-joka on erityisesti tehty jättiläispuuta ja suuret puut 300, 360, ja 450 cm. Valaistuminen koko tai 2 x 6 metriä ja mahtuu helposti puuhun. Sisä- ja ulkokäyttöön.
- Verho 100 Lamput yhdistettävissä LED-valaistus on ensimmäinen energiatehokas, HAS lämmin valaistus ulkonäkö ja viisi x 100 valaisimet voidaan liittää. Sisä- ja ulkokäyttöön.

Korkeus Puu Suositeltava Pallot Suositeltava Valot
120 cm   48 kappaletta =   4 laatikot                100 polttimot
150 cm   60 kappaletta =   5 laatikot                100 polttimot
180 cm   72 kappaletta =   6 laatikot   200  -   300 polttimot
210 cm   96 kappaletta =   8 laatikot   300  -   400 polttimot
240 cm 144 kappaletta = 12 laatikot   400  -   500 polttimot
270 cm 216 kappaletta = 18 laatikot   500  -   700 polttimot
300 cm 288 kappaletta = 24 laatikot   800  - 1200 polttimot
360 cm 360 kappaletta = 30 laatikot 1000  - 1500 polttimot
450 cm 432 kappaletta = 36 laatikot 1200  - 1700 polttimot

 

Strömförbrukning artiklar:

             Artikkeli Virrankulutus
             Jättiläinen puu     175 Watt
             LED-valaistus       20 Watt
             Prelit valaistus       90 Watt
             Garland LED 540       20 Watt
            LED polttimo       0.02w ( 70L=1.4W, 100L=2W, 200L=4W)

 

 

Energielabel warm LED

 

 

 

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